Terms and Condition

Start the Conversation That Leads to

Growth

Peerlyft – Mentee Terms and Conditions

These Terms and Conditions (“Terms”) govern your participation as a mentee (“Mentee”, “You”, “Your”) on the Peerlyft platform (“Platform”, “We”, “Us”, “Our”). By purchasing or scheduling a consulting session through the Platform, You agree to be bound by the following terms:


1. Session Entitlement

1.1. Each purchase entitles You to a one-hour (60-minute) one-on-one session with Your selected consultant (“Consultant”) and a seven (7) day post-session chat window limited strictly to clarifications regarding topics discussed during the session.

1.2. The chat window will automatically expire seven (7) days after the scheduled session time, irrespective of whether You or the Consultant initiate the chat.


2. Session Conduct

2.1. It is mandatory for the Mentee to have their video turned on at all times during the session with the face clearly visible

2.2. You must attend the session personally; the attendance or participation of any third party, including sharing access credentials, is strictly prohibited.

2.3. In the event of any such unauthorized participation, the Consultant reserves the right to terminate the session immediately, and the full fee will be forfeited without refund.

2.4. Discussions must remain within the scope of the agreed agenda. Discussing on any deviations from the defined agenda are subject to the Consultant’s sole discretion.


3. Session Timing, Rescheduling and Cancellations

3.1. The Mentee may request a reschedule once per session, provided the request is made at least 24 hours in advance of the scheduled time. Accepting additional rescheduling requests shall be at the Consultant’s sole discretion.

3.2. The Consultant is also permitted one reschedule. Any further rescheduling shall be subject to the Mentee’s consent.

3.3. If the Mentee fails to attend the session or terminates it early, no refund (full or partial) shall be applicable.

3.4. Sessions may be terminated early at the Mentee’s discretion; however, such early termination shall not entitle the Mentee to any refund.


4. Refunds and Cancellations

4.1. All payments made are non-refundable except under the following circumstances, and provided the session has not been completed:

  • A scheduling or availability mismatch occurs between the Mentee and the Consultant, and no mutually acceptable time could be agreed upon.
  • The Consultant fails to attend the session and is unable to reschedule at a mutually agreeable time.
  • The Consultant reschedules more than once.
  • The Consultant cancels the session indefinitely (excluding rescheduling attempts).
  • The Consultant proposes rescheduling but You are unable to align with the new proposed time.
  • The Consultant’s credentials or profile information materially differ from those displayed on the Platform.
  • Any other exceptional circumstance, at the sole discretion of Peerlyft, after review on a case-by-case basis.

4.2. Refunds, if approved, will be processed within 10–15 business days from the date of confirmation.


5. Recording and Privacy

5.1. Recording or reproducing any part of the session or chat in any form (audio, video, or text) without the Consultant’s prior explicit written consent on mail is strictly prohibited.

5.2. Violation of this clause shall result in immediate termination of the session, blacklisting of Your account, and forfeiture of payments.

5.3. Peerlyft reserves the right to pursue legal remedies for any unauthorized recording, distribution, or commercial use of such material.


6. Conduct and No-Tolerance Policy

The following actions constitute a breach of these Terms and will result in permanent blacklisting of Your account and forfeiture of all payments:

  • Impersonating any other person or misrepresenting Your identity.
  • Failing to attend or dishonouring a confirmed session without prior notice.
  • Using abusive, derogatory, or disrespectful language towards the Consultant.
  • Soliciting, encouraging, or engaging in off-platform consultations or payments with any Consultant.


7. Communication and Grievances

7.1. All grievances, complaints, or refund requests must be reported in writing to complaints@peerlyft.com within 48 hours of the issue arising.

7.2. Peerlyft will assess each matter in good faith and its decision shall be final and binding.


8. Limitation of Liability

8.1. Peerlyft acts solely as an intermediary connecting Mentees and Consultants and does not guarantee the accuracy, completeness, or outcomes of any advice or guidance provided.

8.2. Under no circumstances shall Peerlyft, its affiliates, or employees be liable for any indirect, incidental, or consequential damages arising out of Your use of the Platform or interaction with Consultants.


9. Miscellaneous

9.1. Peerlyft reserves the right to modify, amend, or update these Terms at any time without prior notice.

9.2. Continued use of the Platform following such changes constitutes Your acceptance of the revised Terms.

9.3. These Terms shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Gurugram, India.


Peerlyft – Consultant Terms and Conditions

These Terms and Conditions (“Terms”) govern your participation as a Consultant (“You”, “Your”) on the Peerlyft platform (“Platform”, “We”, “Us”, “Our”). By registering as a Consultant and accepting bookings from Mentees, You agree to comply with and be bound by these Terms.


1. Scope of Service

1.1. As a Consultant, You agree to provide a one-hour (60-minute) one-on-one consultantship session (“Session”) to the Mentee assigned to You and to provide seven (7) days of post-session chat support limited to clarifications or follow-ups related to topics discussed during the Session.

1.2. The chat window shall expire automatically after seven (7) days from the scheduled session time, irrespective of whether the Mentee initiates communication.

1.3. You must respond to Mentee messages within 24 hours, unless the query is unrelated to the Session, in which case You must immediately report the matter to Your Peerlyft Single Point of Contact (“SPOC”).


2. Conduct During the Session

2.1. You must keep Your video on at all times during the Session with Your face clearly visible.

2.2. You are required to maintain a professional, courteous, and respectful demeanour.

2.3. You must provide reasonable additional time to the Mentee, if required, to compensate for connectivity issues, thinking pauses, or brief research periods.

2.4. You are expected to deliver the Session in good faith and with full engagement (“Service completion without impairment”).


3. Authenticity and Representation

3.1. Only the Consultant whose name is registered on the Platform may conduct the Session. Representation by or substitution with any third party is strictly prohibited.

3.2. Any breach of this clause authorizes Peerlyft to take immediate action, including:

  • Permanent blacklisting of the Consultant account;
  • Blocking of all pending payouts; and
  • Initiating legal proceedings for fraud or misrepresentation.

3.3. If an unregistered participant joins on the Mentee’s behalf, You must end the Session immediately and report the incident to Your Peerlyft SPOC.


4. Session Scheduling and Rescheduling

4.1. You may request to reschedule a Session once, provided You give a minimum of 24 hours’ prior notice.

4.2. Additional rescheduling requests are subject to the Mentee’s sole discretion.

4.3. Mentees are entitled to one complimentary reschedule per Session; accepting further reschedules is at Your discretion.

4.4. If a Mentee terminates the Session early, you will still be entitled to full compensation, unless it is a case of the session not delivered in good faith and with full engagement


5. Payouts

5.1. Consultants are paid an in-hand payout of INR 1,250 per successful session completion

5.2. Payouts will be processed within forty-eight (48) hours of completion of the seven (7) day post-Session chat window, provided:

  • The Session and post-Session support were duly completed without impairment; and
  • No grievance request related to your session is pending from the Mentee.

5.3. Peerlyft reserves the right to withhold or delay payments where there is evidence or suspicion of non-compliance, quality breach, or policy violation.

5.4. All payouts will be made to the payment mode registered on the Platform


6. Tax and Invoicing

6.1. You acknowledge that You are an independent service provider, not an employee, agent, or representative of Peerlyft.

6.2. You are solely responsible for compliance with all applicable tax obligations under Indian law, including but not limited to GST, TDS, and income tax liabilities arising from payments received through the Platform.

6.3. Peerlyft may deduct TDS at the applicable rate and remit the same to the government, issuing the corresponding TDS certificate.

6.4. Any TDS liability arising due to statutory thresholds being crossed shall be recovered from future payouts or shall be reimbursed by the consultant even after cessation of services.

6.5. You shall provide valid tax invoices to Peerlyft, if required, for accounting and statutory compliance.


7. Recording and Privacy

7.1. You may, at Your sole discretion, permit the Mentee to record the Session for personal reference only.

7.2. Unauthorized recording by the Mentee entitles You to terminate the call immediately and report the incident to Peerlyft.

7.3. You shall not record, reproduce, or distribute any part of the Session or chat content without both Peerlyft’s written approval and the Mentee’s explicit consent.


8. Confidentiality and Non-Disclosure

8.1. During the course of Sessions, You may receive access to personal, academic, or professional information of the Mentee or to proprietary data of Peerlyft (“Confidential Information”).

8.2. You agree to treat all such information as strictly confidential and not to disclose, reproduce, or use it for any purpose other than providing consultancy under these Terms.

8.3. This obligation of confidentiality shall survive the termination of Your engagement with Peerlyft.

8.4. You shall not contact, solicit, or offer off-platform services to any Mentee using Peerlyft data or channels.

8.5. Any breach of this clause shall entitle Peerlyft to pursue legal remedies, injunctive relief, and damages.


9. Acceptance and Agenda

9.1. You are expected to accept bookings only when confident of providing relevant, high-quality guidance aligned with the Mentee’s defined agenda.

9.2. Discussion beyond the stated agenda is permitted at Your discretion, provided it remains constructive and professional.

9.3. Peerlyft reserves the right to review Session quality and Mentee feedback periodically.


10. No-Tolerance Policy

The following constitute serious breaches and will result in immediate blacklisting and forfeiture of all pending payouts:

  • Impersonating another individual or allowing someone else to conduct Your Session.
  • Dishonouring (not attending) a scheduled Session without prior notice.
  • Offering sub-par service, including deliberate time wastage, insulting behaviour, or failure to provide meaningful insights.
  • Soliciting or engaging in off-platform consultations, payments, or communications with any Mentee.


11. Grievances and Communication

11.1. All grievances, disputes, or concerns must be reported in writing to complaints@peerlyft.com within 48 hours of the issue.

11.2. Peerlyft shall assess each matter in good faith, and its decision will be final and binding.


12. Limitation of Liability

12.1. Peerlyft acts solely as a facilitator connecting Consultants and Mentees. We do not guarantee any specific outcome from Sessions.

12.2. Under no circumstances shall Peerlyft, its affiliates, or employees be liable for indirect, incidental, or consequential damages arising from Your participation as a Consultant.

12.3. You agree to indemnify and hold harmless Peerlyft and its representatives from any claims arising out of Your conduct, statements, or advice during the Sessions.


13. Modification and Jurisdiction

13.1. Peerlyft reserves the right to modify or update these Terms at any time without prior notice.

13.2. Continued use of the Platform following such changes constitutes Your acceptance of the revised Terms.

13.3. These Terms shall be governed by and construed in accordance with the laws of India, and all disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India.